How to activate a NCSoft product

1. Visit the NCSoft Code Redemption Page

  • Open a web browser and go to the official NCSoft Redeem Code page: NCSoft Redeem.
  • The code redemption field will be visible immediately.

Image Description: The NCSoft Redeem Code page with a visible text field for entering a code and a "Log In" button.

2. Enter Your Activation Code

  • Type or paste your NCSoft activation code (e.g., XXXXX-XXXXX-XXXXX-XXXXX).
  • Click "Apply" to proceed.

Image Description: The NCSoft Redeem page displaying a text box for the activation code and a highlighted "Apply" button.

3. Sign In to Your NCSoft Account

  • After clicking "Apply", you will be redirected to the login page.
  • Enter your NCSoft account credentials (email and password).
  • If you have two-factor authentication enabled, complete the verification.

Image Description: The NCSoft login page with fields for email and password, and a highlighted "Sign In" button.

4. Confirm Code Redemption

  • Once signed in, you will see a preview of the redeemed product (game, item, or in-game currency).
  • Click "Confirm" to finalize the redemption.

Image Description: A confirmation screen displaying the game or content being redeemed, with a "Confirm" button highlighted.

5. Redemption Successful

  • A message will appear saying:
    "Success! The product has been added to your account."
  • Click "Close" or return to your NCSoft Account Management page.

Image Description: A success screen displaying the redeemed product details with a "Close" button as the only option.

6. Access Your Redeemed Content

  • For games or expansions:
    • Go to your NCSoft Library to download the content.
  • For in-game items:
    • Log in to the respective game and check your inventory, mailbox, or in-game store.

Image Description: The NCSoft Library or game interface showing the newly redeemed content ready for download or activation.

Troubleshooting Tips

  • Invalid Code: Double-check for typos and ensure the code has not already been used.
  • Region Restrictions: Confirm that the activation key matches the region of your NCSoft account.
  • Login Issues: If you can't sign in, reset your password or check for account restrictions.

For further assistance, visit NCSoft Support.